The scale has three, seven-point Likert-type statements that are supposed to measure an aspect of a person's attitude about a website having to do with the degree to which a product was described accurately and then delivered as expected.
The scale has three items and is intended to measure a person's attitude about the way a particular website manages orders with the emphasis on issues relevant to customers, e.g., providing confirmation of orders, delivery options, and clear return policies.
A six-item, five-point scale is used to assess the degree of importance a consumer places on a variety of aspects related to getting to a store and/or ordering from it. The measure was called convenience getting to store by Lumpkin and Hunt (1989).
This is a seven-item, six-point, Likert-type scale that measures a person's interest in shopping at home by phone or mail.
