This is a scale composed of three bipolar adjectives in a seven-point response format and measuring the degree to which a consumer perceives a store to be organized neatly so that merchandise can be found easily. The scale was referred to by Dickson and MacLachlan (1990) as store environment.
The four items composing the scale are used to measure the degree to which a consumer believes a particular store is easy to shop at in terms of its location, business hours, and parking.
The scale is composed of three, seven point items intended to measure the importance a consumer places on convenience-related factors when choosing where to shop, with an emphasis on the ease of getting there and the hours of operation.
This is a Likert-type scale that measures a consumer's desire to loyally shop in the local community. The measure was called general retail patronage loyalty by Hozier and Stem (1985) and loyalty to local merchants by Noble, Griffith, and Adjei (2006).
The three, seven-point Likert-type items in this scale measure the degree to which a person believes that the ability to access the Internet with a mobile device gives him/her spatial flexibility. As currently phrased, the implication in the items is that the person is experienced using an Internet-enabled mobile phone.
Four Likert-type items are used to measure how easy it is to shop at a certain store in terms of its location, parking, and hours of operation.
The scale is composed of three statements with a ten-point response format that measures a customer's attitude regarding the financial consequences of continuing/ending the relationship with a certain company.
The scale is composed of three, five-point statements that are used to measure the extent to which a customer expresses satisfaction with the aspects of a service provider that are related to the convenience of conducting business with it.
The extent to which a customer expresses satisfaction with aspects of a service provider related to the convenience of the provider's location relative to the customer's home, work, and route in-between are measured with three, five-point statements.
Three, seven-point Likert-type items are used to measure a person's attitude about a retailer's performance with the emphasis on how easy it is for shoppers to get to.
