The complexity of a certain task is measured in this scale with three, seven-point bi-polar adjectives. The task that was evaluated in the study by Sprott, Czellar, and Spangenberg (2009) was a survey (how complicated it was to answer).
This three-item, five-point Likert-type scale is used to measure the degree to which a person thinks a hospital's staff provided prompt attention and service during the admissions process.
This scale is composed of six, seven-point items that are intended to measure the degree to which a person believes that the speed with which a website reacts to user actions is fast.
The extent to which a response to a communication event at a website was perceived to be immediate or without delay is measured with four, seven-point items.
The scale is composed of 15 Likert-type items that measure the degree to which a person expresses a tendency to put off doing things that need to be done and not being diligent in meeting deadlines. At a deeper psychological level, work with the scale has led the experts to believe it measures "procratinatory behavior motivated by an avoidance strategy to protect one's self-esteem" (Ferrari, Johnson, and McCown 1995, p. 66).
The scale is composed of three, seven-point Likert-type statements intended to measure the extent to which a person views the usage of something as helping to improve one's efficiency and effectiveness. Nysveen, Pederson and Thorbjørnsen (2005) used the scale with mobile services but it appears to be amenable for use with goods as well.
The scale is composed of three, seven-point semantic differentials that measure the degree to which a person feels that there is not enough time available to perform a specific task. In the study by Suri and Monroe (2003), the scale was used with subjects who had been asked to evaluate some product-related information in a certain period of time.
Four, ten-point items are used to measure the degree to which a consumer expresses little if any interest in retail shopping with respect to some product category.
The scale has four Likert-type items that measure the ease with which products can be located in a store along with information to help in the selection. Seiders et al. (2005) referred to the scale as benefit convenience.
The scale has three Likert-type statements that measure a consumer's attitude regarding the ease with which issues that arise after buying products from a particular store can be easily resolved. Seiders et al. (2005) referred to the scale as postbenefit convenience.
