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Scale Reviews

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Testimonial

This scales book is a classic in psychometrics. It is instrumental for survey researchers in the fields of advertising, marketing, consumer psychology, and other related fields that rely largely on attitudinal measures. My copy has gotten me through years of field research by helping provide testable, reliable scales.
Angeline Close
University of Texas at Austin

Purpose

Our aim is to assist those researchers who are looking for precise and reliable measures for studying the thoughts and feelings of a group of people.  The primary feature of the site is the scales database, the world's largest source of consumer insight measures.  But, these are not just any run-of-the-mill survey questions; they are the best metrics available since they come from research that has been vetted and then published in the top scholarly journals that publish consumer insight research.  Because the results of studies using these measures have been published, it is possible to judge the quality of the measures and report it in the reviews that compose the books and database available here.  Our hope is that researchers will find it easier than in the past to build on the work of scholars and adopt their reliable measures rather than spending time themselves developing scales from scratch, or worse, using simplistic survey questions of dubious quality.

There are over 3,500 scales in the Marketing Scales database at this time.  These measures are the type in which a score is calculated from responses to multiple items (e.g., survey questions).  This type of scale is much more precise than a 1-item measure when studying psychological constructs such as attitudes, motives, intentions, emotions, values, lifestyles, shopping orientations, and personality traits. The extra precision of these scales increases the accuracy of measurement and, thereby, should improve the quality of decisions based upon their results. 

Although the primary focus of the studies that are reviewed here is the “consumer,” that should be interpreted very broadly.  Hundreds of scales in the database are amenable for use when studying segments of people such as viewers, patients, students, clients, voters, and group members. Further, many of these measures are useful when studying people in organizational contexts such as managers, sales people, staff, as well as other employees and professionals

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This Week's New Scale Reviews*

Quality of the Service Provider’s Facilities

The scale has four, seven-point Likert-type items that measure how much a person believes that a... read more »

Repurchase Intention Towards the Service Provider

The scale uses four items to measure a customer’s emotional attachment to and... read more »

Service Dominant Orientation (Concerted)

Employing four statements, the scale measures the degree to which a customer believes that each... read more »

Service Dominant Orientation (Individuated)

With four statements, the scale measures a customer’s belief that a particular service... read more »

* These are brief descriptions of the newest scales in the database. During the week or so they are featured on this page, the complete review documents are on sale for $3 a piece.