With three, five-point Likert-type items, the scale measures the degree to which a person believes a particular website has a visually pleasing design.
Using three, five-point Likert-type items, the scale measures a person’s attitude about the adequacy of the information provided at a particular website to meet his/her needs.
The scale uses three, five-point Likert-type items to measure the degree to which a customer believes activities relating to the purchasing process at a particular website are easily accomplished.
The degree to which a person believes the text at a particular website is easy to read and understand is measured with three, five-point Likert-type items.
Using eight sentences and a seven-point response format, this scale measures the degree to which a consumer expresses strong trust of, affection toward, and commitment to a particular brand. Several of the sentences are phrased as if one were describing a relationship with a person.
Four, seven-point Likert-type items measure a person’s attitude about the radical change a particular organization is about to make regarding what it stands for. As currently phrased and scored, the items indicate the respondent is against the repositioning. Also, the scale instructions frame the situation as hypothetical but minor changes could make the scale amenable for use with a real event.
The scale measures the degree to which a person believes that a company is genuinely trying to be environmentally responsible and not just acting that way to make more money. A six-item version of the scale is provided as well as an eight-item version, both with seven-point response formats.
The degree of control one has over the personal information possessed by a company is measured with four, seven-point Likert-type items.
The scale has four, seven-point Likert-type items that measure the degree to which a person believes that a company uses his/her customer information in an ethical manner.
The degree to which a person feels disrespected and betrayed due to a company’s customer data activities is measured using four, seven-point Likert-type items.
