The Marketing Scales website is a gold mine of information. It is the only source that helps me understand the psychometric quality of the instruments used in past research. I recommend that researchers bookmark this site . . . they will be back!
coordination
The degree to which a person believes that a set of employees work together well and stand for similar things is measured with four, seven-point Likert-type items.
Employing four statements, the scale measures the degree to which a customer believes that each part (employee, department, partner) of a particular service provider works “in concert” and as one to smoothly provide service to him/her.
The three, seven-point semantic differentials composing this scale measure how well a person believes two things are consistent and coordinated with each other.
The degree to which a person believes that a product is able to communicate with other devices to achieve a common goal is measured by this scale using four, seven-point items.
The scale has three, seven-point semantic differentials that are intended to measure the degree to which a person believes that the parts of a particular stimulus fit together well.
Three, seven-point semantic differentials are used to assess how well two products are viewed as going together, particularly in their usage.
