I have relied on the Marketing Scales Handbooks over several years in academic and industry roles and look forward to using the newest edition. A seven on a seven-point satisfaction scale!
deception
The scale uses seven, seven-point Likert-type items that measure a person’s belief that an advertisement misleads people with its claims and implications about a particular product’s environmentally-related attributes.
Three, seven-point Likert-type items are used to measure how much a person believes it is okay to give misleading or incomplete personal information to a company and that he/she is likely to do it.
With four, nine-point items, the scale measures the extent to which a person believes that one or more employees of a company engaged in improper activity that deceived and harmed clients.
Four, nine-point items compose the scale which measures the extent to which a person believes an employee of a company has done something that is either immoral and damaging to his/her company or, at the other extreme, was honest and helpful.
The degree to which a person feels disrespected and betrayed due to a company’s customer data activities is measured using four, seven-point Likert-type items.
Four, seven-point semantic-differentials are used to measure how much a person believes some entity is honest and not manipulative. The focus of the measure is commonly a person, but the scale is general enough to be used with other entities such as a company, an ad, or a website.
Using four, seven-point semantic differentials, the scale measures the honesty and ethicality of something. The scale is general in the sense that it appears that it can be applied to a particular person or a group of people. While it might be used to evaluate the trustworthiness of non-human entities (ads, organizations), it seems most suited for people.
Four, seven-point Likert-type items are used to measure a person’s belief that he/she has been misled and taken advantage of by another party.
The degree to which a person has negative beliefs about advertising in general is measured with five, five-point Likert-type items.
The scale uses four statements to measure a customer’s belief that a particular service provider does not exploit or deceive him/her in their business relationship.
