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Testimonial

This scales book is a classic in psychometrics. It is instrumental for survey researchers in the fields of advertising, marketing, consumer psychology, and other related fields that rely largely on attitudinal measures. My copy has gotten me through years of field research by helping provide testable, reliable scales.
Angeline Close Scheinbaum, Ph.D.
University of Texas at Austin

knowledge

Six Likert-type statements are used to measure one's familiarity with the persuasion tactics used by marketers to sell products and having confidence in one's ability to deal with those tactics.

Three statements are used to measure the degree to which a person accepts personal responsibility for preventing skin cancer.

Five, seven-point Likert-type items are used in the scale to measure the degree to which a person is well familiar with the rules of returning products to stores as well as the buyer's rights to do so. Harris called the scale knowledge of returning rules and regulations.

The scale uses three, seven-point Likert-type items to measure the extent to which a consumer gathers information about product quality before making decisions because of its perceived importance.

This scale uses three items to measure the degree to which a person expresses an understanding of their product/brand preference and can explain it.  The scale was called understanding of preference by Kramer (2007).

This scale uses three, seven-point Likert-type items to measure the degree to which a person believes that an advertisement is responsible for changing his/her attitude about a brand. The scale was called change mind by Smith, Chen, and Yang (2008).

Four, five-point Likert-type items are used in this scale to measure the extent to which a person enjoys being a source of market-related information for others.

Three, seven-point items are used in the scale to measure a person's proficiency with the use of a language, most likely a language other than the one the person is most familiar with.

Likert-type statements are used to measure the level of knowledge a consumer expresses having about a product category compared to his/her friends.

Six, six-point items are used in this scale to measure a person's level of interest in knowing and talking about electrical production and providers.