The Marketing Scales Handbook is indispensable in identifying how constructs have been measured and the support for a measure's validity and reliability. I have used it since the beginning as a resource in my doctoral seminar and as an aid to my own research. An electronic version will make it even more accessible to researchers in Marketing and affiliated fields.
language
Seven, seven-point Likert-type items measure the degree to which a front-line employee of a business is believed to have treated a person unjustly because the customer's language skills were viewed as poor.
The scale has three, seven-point Likert-type items and measures the degree to which a person believes another person is like him/her in terms of communication style, with an emphasis on nonverbal expression.
Using three, six-point Likert-type items, the scale measures a person’s familiarity and proficiency with the language used in a particular advertisement.
The degree of difficulty a person reports having when writing about a particular experience he/she has had is measured using four, nine-point Likert-type items.
A person's expressed difficulty in understanding service agents who are viewed as having foreign accents is measured using four statements.
The scale uses five statements to measure a person's prejudice against service providers who sound "foreign" and live in other countries.
The scale uses three, seven-point unipolar items to measure the extent to which a person perceives words or sounds to have a cadence and/or rhyming quality.
With three, seven-point unipolar items, this scale measures how challenging a task or process is considered to be.
A person's opinion regarding the mixture of Spanish and English in conversation is measured in this scale using nine, seven-point Likert-type items.
Three, seven-point items are used in the scale to measure a person's proficiency with the use of a language, most likely a language other than the one the person is most familiar with.
