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Testimonial

This scales book is a classic in psychometrics. It is instrumental for survey researchers in the fields of advertising, marketing, consumer psychology, and other related fields that rely largely on attitudinal measures. My copy has gotten me through years of field research by helping provide testable, reliable scales.
Angeline Close Scheinbaum, Ph.D.
University of Texas at Austin

patients

The degree to which a patient provided information and was actively involved in decision making with his/her physician during a specific visit is measured with four, seven-point Likert-type items.

The degree to which a patient is pleased with the service provided by a physician and the medical facility during a specific visit is measured with three, seven-point Likert-type items.

Three statements are used in this scale to measure how risky a former patient of a hospital believes treatment received there to be.

Three statements are used in this scale to measure the degree of control a person believes he/she had over the care received when he/she was a patient at a particular hospital.

Five, five point Likert-type items are used to measure the extent to which a patient says he/she tends to follow the instructions given by his/her physician.