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Testimonial

The Handbook series is a significant compendium of scales published in the most impacting marketing literature. I am a proud owner of the series and hope to be able to continue collecting the volumes in the years to come.
Dr. Emanuel Said
Lecturer in Marketing, University of Malta

responsibility

This is a two-item, five-point Likert-type summated ratings scale measuring the degree to which a person (a parent) believes that a child should be ''older'' before being allowed to take on certain responsibilities alone. It was referred to as Fostering Responsibility by Carlson and Grossbart (1988).

A seven-item, Likert-type scale is used in measuring a person's perception of the responsiveness of business to consumer complaints.

This is a four-item, forced-choice scale measuring the degree to which a parent believes a preschool child should take on some household responsibilities. It was referred to by Carlson and Grossbart (1988) as early maturity demands.