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The Marketing Scales website is a gold mine of information.  It is the only source that helps me understand the psychometric quality of the instruments used in past research.  I recommend that researchers bookmark this site . . . they will be back!
Bob Moritz
Marshfield Clinic Research Foundation


A person’s belief regarding the durability and stability of a medium’s format is measured with four, seven-point Likert-type items.

The scale has eight, seven-point Likert-type items that are intended to measure a person's belief in either the stability of body type (entity theory) or their ability to change basic body characteristics (incremental theory).  To be clear, beliefs about the nature of human bodies in general are measured by this scale rather than what people think about a particular person’s body.

The extent to which a person believes in one’s ability to change the self is measured with four, six-point Likert-type items.

The belief that one can change his/her personal traits is measured with three, seven-point Likert-type items.

How much a person values security for self and family is measured in this scale with five, seven-point Likert-type items.

A person's belief in either the stability of personality traits (entity theory) or their malleability (incremental theory) is measured in this scale using eight, seven-point Likert-type items.

Using eight uni-polar adjectives, this scale is intended to measure the theorized dimension of personality having to do with the degree to which a person has a tendency to seek efficiency and structure.

The amount of perceived instability a person has experienced in his/her life during a certain period of time is measured in this scale using five, nine-point Likert-type items.

The seriousness of a situation is measured in this scale using five, seven-point bi-polar adjectives.

Four, seven-point semantic-differentials are used to measure the degree to which a customer expects the cause of a service failure to persist over time. The scale was called attributions of stability by Hess, Ganesan, and Klein (2003).