The Marketing Scales website is a gold mine of information. It is the only source that helps me understand the psychometric quality of the instruments used in past research. I recommend that researchers bookmark this site . . . they will be back!
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The extent to which a person focuses on his/her personal thoughts and feelings is measured with three statements. Given the way the statements are currently phrased, the scale is more a state than a trait measure.
Using three, seven-point items, the scale measures a person's belief in being able to personally solve a problem that would otherwise require the company's help to fix. The scale items seem to be amenable for use with a variety of problems a customer might experience, e.g., with self-service technology, with a product, with a website.
The scale uses three items to measure the degree to which a person is very sensitive of his/her contextual environment. Given the way the statements are currently phrased, the scale is more a state vs. trait measure.
A person's self-confidence in his/her ability to open e-mail messages if so desired is measured using five items.
The scale uses three, seven-point Likert-type items to measure how much a person thought about his/her friends. The scale makes most sense to use when the researcher wants to know to what extent respondents thought about friends in a certain context or while engaging in a certain activity.
How easily a person is able to convert an amount of money in an unfamiliar currency to an equivalent amount in a familiar currency is measured in this scale using four, seven-point semantic differentials.
A person' expressed feeling of physical discomfort while performing a certain task is measured in this scale with three statements.
With four, seven-point semantic differentials, the scale measures the level of involvement a person reports having when a particular activity was performed.
A person's focus on utilitarian reasons for shopping rather than hedonic is measured with six, seven-point items. The focus of the measure is on completing the shopping task rather than the pleasure derived from engaging in the shopping process itself.
The level of distraction a person experiences in a room used for an experiment is measured with three, seven-point items.
