I have relied on the Marketing Scales Handbooks over several years in academic and industry roles and look forward to using the newest edition. A seven on a seven-point satisfaction scale!
uncertainty
With four, seven-point items, the scale measures how much a person believes that he/she will feel unhappy and powerless if there is a failure to experience what was expected with regard to a product choice decision. The items are phrased such that the focus is on making the choice based on how the options vary on one critical product attribute.
With three, seven-point items, the scale measures how difficult a person believes it would be for him/her to make a particular choice.
The clarity with which a person understands what a particular company does with the data it has on its customers is measured with four, seven-point semantic-differentials.
Using three, seven-point items, this scale measures how much a person feels uncertain about a choice he/she has made.
The scale uses three, seven-point Likert-type items to measure a person’s belief that everyone could experience a house fire and, if it occurs, smoke detectors can reduce the damage.
The six item, seven-point scale measures the degree to which a person experiences feelings of anticipation such as excitement (at one extreme) or apprehension (at the other extreme) with regard to an upcoming event or activity.
Five, seven-point Likert-type items measure a person’s enjoyment of trying unfamiliar experiences. Although three of the statements are general and do not indicate what is being experienced, two items mention products.
The degree to which a person is apprehensive and distrusting of other people in general is measured with four, seven-point unipolar items.
Using four, seven-point Likert-type items, the scale measures the degree to which a consumer believes that making a selection from a particular product category is difficult because of the uncertainty about choice is "right."
Using three, seven-point items, the scale measures how much a person feels undecided and doubtful about something he/she has done such as choice that was made.
