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The Marketing Scales website is a gold mine of information.  It is the only source that helps me understand the psychometric quality of the instruments used in past research.  I recommend that researchers bookmark this site . . . they will be back!
Bob Moritz
Marshfield Clinic Research Foundation

Anxiety (Service Usage)

The degree to which thinking about the use of a particular service makes a person feel uncomfortable is measured with four, seven-point Likert-type items.  To be clear, it is not usage of the service itself that causes the anxiety but rather thinking about using it that causes the problem.