I really appreciate your marketing scales database online. It is an important resource for both our students and our researchers as well. Since my copies of the original books are slowly disintegrating due to the intensive use, I am happy that you are making them available in this way. It is very helpful in the search for viable constructs on which to do sound scientific research.
Anxiety (Service Usage)
The degree to which thinking about the use of a particular service makes a person feel uncomfortable is measured with four, seven-point Likert-type items. To be clear, it is not usage of the service itself that causes the anxiety but rather thinking about using it that causes the problem.