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Scale Reviews

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Testimonial

The Handbook series is a significant compendium of scales published in the most impacting marketing literature. I am a proud owner of the series and hope to be able to continue collecting the volumes in the years to come.
Dr. Emanuel Said
Lecturer in Marketing, University of Malta

Closing Time Compliance

Four statements are used to measure the extent to which a customer in a retail establishment near the time it is set to close courteously interacted with employees as they engaged in behaviors related to closing the store.