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I have relied on the Marketing Scales Handbooks over several years in academic and industry roles and look forward to using the newest edition. A seven on a seven-point satisfaction scale!
Tom Prinsen, Ph.D.
Global Manager Market Intelligence, Biomet Orthope

Compliance Motivation (Purchase)

A three-item scale is used to measure the degree to which a person expresses the desire to conform to a friend's expectations about a purchase decision. Two of the items had seven-point scales and one had a five-point scale. Bearden, Netemeyer, and Teel (1989) did not explain why they constructed the scale this way.