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Scale Reviews

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Testimonial

The Handbook series is a significant compendium of scales published in the most impacting marketing literature. I am a proud owner of the series and hope to be able to continue collecting the volumes in the years to come.
Dr. Emanuel Said
Lecturer in Marketing, University of Malta

Disconfirmation (Movie)

The scale measures expectancy-disconfirmation of a movie performance using eight items and a nine-point response format.