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Scale Reviews

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Testimonial

The Handbook series is a significant compendium of scales published in the most impacting marketing literature. I am a proud owner of the series and hope to be able to continue collecting the volumes in the years to come.
Dr. Emanuel Said
Lecturer in Marketing, University of Malta

E-Service Quality (Privacy)

How much a customer trusts that an online retailer is protecting his/her personal information is measured using three, five-point items.