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The Marketing Scales website is a gold mine of information.  It is the only source that helps me understand the psychometric quality of the instruments used in past research.  I recommend that researchers bookmark this site . . . they will be back!
Bob Moritz
Marshfield Clinic Research Foundation

Fairness (Business’s Treatment of the Customer)

The scale uses three semantic differentials to measure how much a customer believes he/she was treated fairly by a business and as deserved.