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Scale Reviews

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Testimonial

The Handbook series is a significant compendium of scales published in the most impacting marketing literature. I am a proud owner of the series and hope to be able to continue collecting the volumes in the years to come.
Dr. Emanuel Said
Lecturer in Marketing, University of Malta

Justice (Honesty)

Four, five-point Likert-type items compose the scale. The measure is intended to capture the degree to which a person thinks that the other party in a transaction was telling the truth. The context in which the respondents were given this scale was after being told to remember a recent service experience that led to their lodging a complaint.