This scales book is a classic in psychometrics. It is instrumental for survey researchers in the fields of advertising, marketing, consumer psychology, and other related fields that rely largely on attitudinal measures. My copy has gotten me through years of field research by helping provide testable, reliable scales.
Loyalty (Conative)
A person's belief that his/her repeated experience has shown that buying from a certain company is better than buying from others is measured with four, seven-point Likert-type items. The scale was called conative loyalty by Harris and Goode (2004) and was used with respect to online stores but it appears to be amenable for use with a variety of vendors.
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