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Scale Reviews

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I have relied on the Marketing Scales Handbooks over several years in academic and industry roles and look forward to using the newest edition. A seven on a seven-point satisfaction scale!
Tom Prinsen, Ph.D.
Global Manager Market Intelligence, Biomet Orthope

Need for Human Interaction (Store Checkout)

Four items are used to measure a customer's preference to be checked out of a store by an employee rather than using a self-service device.