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Testimonial

I have relied on the Marketing Scales Handbooks over several years in academic and industry roles and look forward to using the newest edition. A seven on a seven-point satisfaction scale!
Tom Prinsen, Ph.D.
Global Manager Market Intelligence, Biomet Orthope

Personalizing Shopper

This four-item, five-point, Likert-type scale is used in measuring the degree to which a consumer enjoys shopping where store employees know his/her name and will converse with him/her about topics other than products. The scale was referred to by Forman and Sriram (1991) as Shopping as a Social Experience (SSE).