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This website has truly been a welcome gift! The Day Pass is extremely affordable & the site is so user friendly to navigate. It provides a wealth of information including, the source, validity, & references for my doctorate research project. I highly recommend this to anyone as it is truly an invaluable research tool!
Suzanne Cromlish, PhD
Saint Xavier University, Chicago

Rapport with Employee

The scale measures the degree to which a customer believes the relationship he/she has with an employee is warm and pleasant.  A four- and a six-item version are described.