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Testimonial

The Handbook series is a significant compendium of scales published in the most impacting marketing literature. I am a proud owner of the series and hope to be able to continue collecting the volumes in the years to come.
Dr. Emanuel Said
Lecturer in Marketing, University of Malta

Retaliatory Behavior (Revenge)

With five, seven-point Likert-type items, this scale measures a person's motivation to engage in activities that are expected to hurt the business which the  respondent believes is responsible for some sort of damage.  The scale has also be referred to as desire for revenge and desire for retaliation.