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Testimonial

As a researcher, it's important to use validated scales to ensure reliability and improve interpretation of research results. The Marketing Scales database provides an easy, unified source to find and reference scales, including information on reliability and validity.
Krista Holt
Senior Director, Research & Design, Vital Findings

Satisfaction (General)

A consumer's degree of satisfaction with some stimulus is measured with the various versions of this scale.  The scale has been applied to insurance agents, a service policy, and an insurance agency (Crosby and Stephens 1987); shopping (Eroglu and Machleit 1990); and a camcorder (Spreng, MacKenzie, and Olshavsky 1996).