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Scale Reviews

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As a researcher, it's important to use validated scales to ensure reliability and improve interpretation of research results. The Marketing Scales database provides an easy, unified source to find and reference scales, including information on reliability and validity.
Krista Holt
Senior Director, Research & Design, Vital Findings

Store Depersonalization

This four-item, five-point Likert-type scale is used to measure the degree to which a consumer believes that as stores become more self-service oriented, there is less personal interaction between salespeople and customers. The scale was referred to by Forman and Sriram (1991) as perceived depersonalization of the shopping experience (PDS).